Settlement Services Casework

Casework services involve the provision of settlement related information, advice, advocacy or referral services to individuals or families either on request or as assessed as required due to issues arising from the client’s settlement experience. This may include a needs assessment and/or the development of individual case plans and/or support for clients referred from Humanitarian Settlement Services, self-referral or referral from other support agencies. The service is aimed at delivering a positive ‘settlement’ outcome for clients, comprised of the key settlement dimensions of:

• social participation
• economic well-being
• independence
• personal well-being
• community connectedness.