Over the past 20 years, Gail Ker OAM's vast industry experience and arguably unrivalled expertise in the Australian multicultural, humanitarian and community sectors has seen her change countless lives for the better.
A nationally lauded and award winning visionary, Gail is the CEO of Access Community Services Ltd where, with humility, compassion and a tireless work ethic, she leads her nearly 300 staff in pursuit of their organisational vision; to create social, cultural and economic experiences and opportunities that transform the lives of individuals and communities globally.
Renowned for her expertise in innovative service solutions for newly arrived migrants and humanitarian entrants, Gail is a recognised thought leader in needs-based community planning, innovative business models, social cohesion, strategic partnerships, employment pathways, funding opportunities and strategic direction. Under her tutelage and leadership, Access has grown from a one room youth employment service in Logan City into one of Australia’s leading organisations in the provision of settlement, employment, training, youth support, housing and social enterprise services for migrants, refugees and Australian born clients with an annual over turn over in excess of twenty million dollars.
Her often quoted mantra is “Every Client Counts”.
Informed and working at the cutting edge of policy and sector engagement, Gail’s knowledge is actively sought by politicians, industry leaders and research bodies alike, both nationally and internationally. For the past eight years she has attended the UNHCR’s annual consultations with NGO’s in Geneva. She has several prestigious board appointments including;
- Settlement Services Advisory Council (SSAC) – Deputy Chair
- SBS – Member Community Advisory Committee (CAC)
- NAATI – Professional Reference Group (PRG) – Chair
- Settlement Council of Australia (SCOA)- Qld Representative on the Executive
- Migration Council Australia (MCA)
- Netball Australia – One Netball Advisory Group
- South Brisbane Primary Health Network (SBPHN) – Community Representative on the Regional Clinical Council (RCC)
- Logan Leadership Team – Community Representative
- Interim Multicultural Community Reference Group – Member
- Humanitarian Settlement Planning and Outcomes Group - Member
Former board appointments have included:
- Australian Multicultural Advisory Council (AMAC)
- Australian Multicultural Council (AMC) – Deputy Chair
- Settlement Council of Australia (SCOA) – former roles as Chair, Secretary and Qld Rep
- Ethnic Communities Council of Qld (ECCQ) – Board Member
- Multicultural Communities Council Gold Coast (MCCGC) – Deputy Chair
- Police Citizens Youth Club (PCYC) Logan – Board Member
Her standing has been recognised with the following honours:
- 2008 MAQ Award – Winner of the Individual Category for Community Development
- 2010 Order of Australia Medal (OAM) for her work in Multiculturalism in Queensland
- 2012 Paul Harris Fellow -Rotary Foundation of Rotary International “for tangible and significant assistance given for the furtherance of better understanding and friendly relations among peoples of the world”
- 2015 Australian Human Resources Institute “CEO Diversity Champion Award”
- 2016 Women’s Federation of World Peace – Ambassador for Peace
- 2016 United Nations Association of Australia – Queensland Community Award for Recognition of Valuable Community Service
- 2017 Australian Migration and Settlement Awards – Winner of the Empowering Women Award
Versatile Human Resources Professional Executive with extensive leadership experience in Retail, Wholesale and Distribution in top FMCG Companies offering years of generalist experience, leading organisational development and human resources initiatives and linking human capital to strategic business results. A young, energetic, resourceful and well-rounded team player who is able to connect well with people at all levels in the organization, influencing and bringing diverse viewpoints to a productive consensus. Skilled Project Manager with a knack for turning low morale operations into harmonious and productive sites
Dr. Derek Lundberg is the Group CFO of Access Group International. With over thirty years’ experience in large, complex organisations, including executive positions across a diverse range of industries, Derek’s extensive career has been typified by leading major industry, business, cultural and organisational change.
His range of experience is considerable, having held leadership positions in general management, finance, logistics, marketing and IT roles within large ASX and NYSE companies. Passionate about improving the lives of individuals and developing the capacity and sustainability of those organisations that serve individuals and communities, he currently holds a number of board positions on various family-owned businesses, commercial and not-for-profit organisations.
As the founder and Managing Director of Executive Mind & Co and Innovate Coaching, Derek has developed high-performing executives and executive teams that have gone on to achieve great things. As well as coaching and mentoring senior managers, executives, business owners, and boards, Derek advises a number of boards on strategy, commercial matters, governance and change.
Derek is an Associate Fellow of the Australian Institute of Management, a member of the Australian Institute of Company Directors and the MGSM Alumni.
With a Master of Business Administration from Macquarie Graduate School of Management, he has extensively researched strategic decision-making, attaining his Doctor of Business Administration in 2009. He continues to research business strategy, competition and decision-making with unique applications of contemporary neuroscience for the development of the high performance executive.
Elisabeth Shaw (BA (Hons) M.Mgt. (Comm) MCFT; MProf Ethics, FAPS (FCCOUNP; FCCLP); GAICD) has been on the Board of SSI since July 2015 and chair since November 2016.
When not working with SSI, she is CEO of Relationships Australia NSW. Her background as a clinical and counselling psychologist, executive and ethics consultant have led her to work in a range of NFP roles, as well as co-owning her own psychology centre in inner west Sydney. As a consultant to frontline services she has provided clinical supervision as well as led service reviews and design; she has been the executive coach for managers and executives across sectors, taught in MBA and clinical masters programs in areas of business, clinical practice and professional ethics, and is a senior consultant at The Ethics Centre.
She is a Fellow of the Australian Psychological Society, having been recognised for her contribution to her profession, and a graduate of the Australian Institute of Company Directors. She has published her work on a wide range of topics related to clinical practice in her specialisation of couple and family therapy, best practice in supervision, and professional ethics. This has included a co-authored text entitled Ethical Maturity in the Helping Professions: Managing Life and Work Decisions.
Claudia is passionate about helping leaders co-create organisations for the future. As a change manager, she has extensive experience in facilitating change aligned with strategy and culture, as well as in managing business improvement programs.
Her work spans five industries, including community services, higher education, local and state government, and private businesses.
A migrant herself, Claudia has had many touchpoints with people from a culturally and linguistic diverse background. Those experiences include leading the Illawarra Multicultural Services in Wollongong, working for and with international students, supporting internationalisation matters at a university and, since 2015, being a board member of Macarthur Diversity Services Initiative Ltd.
With her professional career, postgraduate qualifications in business administration (MBA), AICD qualifications and hands-on experience as Executive Officer on high level university committees, she brings a wealth of broad capabilities and insights to the board of SSI.
Lucy is Professor and Associate Dean (Research), Faculty of Business and Economics, Macquarie University, and has been involved in academia since 1990. Lucy has a global academic and research profile and is published in more than 80 monographs, articles, book chapters and national and international conference papers. Lucy’s research interests include migration, migrant employment, equity, diversity, management and organisational processes.
Lucy is the convenor of the Cultural Diversity Research Network within the Department of Marketing and Management at Macquarie University and has collaborated actively with the Ethnic Communities Council NSW as well as being a member of the Ministerial Roundtable on Cultural Diversity in the Workplace. With a strong passion in these areas, Lucy applies her research and strategic capabilities to support the SSI board.
Antoinette is highly experienced in the community services sector with more than 25 years’ involvement in a number of organisations, designing and delivering programs that have positively impacted a wide range of service users. Since 1994, Antoinette has been actively engaged with migrant resource organisations and those that deliver multicultural services. Antoinette has been involved with the St George Migrant Resource Centre since 1994, assuming the position of Executive Officer in 2006; a position she currently holds.
Antoinette brings experience and dedication for service to the SSI Board, as well as grounding in program design and service delivery that will prove valuable as the company and the sector continue to change.
Yung is currently the State General Manager of the Premium Bank at Westpac. He leads a team of dedicated relationship managers who provide quality banking services to an affluent customer segment in the NSW and Asia Channel. Prior to this role, Yung worked in St George Retail as Head of NSW Metro, as Head of Retail Lending and Head of Regional NSW. In these roles he led St George's mortgage lending and branch network businesses through growth and transformation.
Prior to joining Westpac Group, Yung had an extensive career in various senior leadership roles in sales and distribution at GE Capital and Allianz Insurance. Yung is also the Chair of Westpac’s Cultural Diversity Leadership - Employee Action Group (EAG), which has more than 1,400 members nationally.
Yung's family came to Australia in 1978, as refugees, when he was 3 years old, having escaped war torn Vietnam by boat.
Elfa is the CEO of SydWest Multicultural Services, one of SSI’s member organisations. She has been involved in the community sector for the past 25 years and has an extensive background in developing services for linguistically disadvantaged communities, with a focus on engaging community and stakeholder participation. She has a strong track record in strategic direction and innovation, problem solving and strong leadership skills that support high performance teams.
Elfa has a degree in Sociology and Modern Greek (Honours) from the University of NSW and an Associate Diploma of Applied Management by the AIM. Elfa is passionate about her Greek heritage and is the Treasurer of the Board of the Hellenic Institute of Language and Culture. She also sits on a number of Advisory Committees across the sector.
Frank Zheng is the CEO of Auburn Diversity Services Inc, a SSI member organisation.
He holds a Master of Applied Finance from Macquarie University Applied Finance Centre, along with significant experience in service delivery, case management, finance, HR, IT and operations at an organisational level.
Frank has been working in a variety of organisations in the community sector including peak bodies, a community research company and front line service providers in different capacities. He has led organisational changes with proven positive outcomes, based on extensive knowledge and thorough understanding of the sector. Frank also has a Cert IV in Training & Assessment.
Sophie Ray is an experienced company director and lawyer who has worked across the professional services, welfare, homelessness and childcare sectors in Australia and the UK. She spent fourteen years working as a corporate lawyer at PricewaterhouseCoopers in Australia and the UK, acting for clients from small businesses through to large multinationals. During this time, she also served as a Board Member on the PricewaterhouseCoopers Foundation, and spent time in Uganda working on a UN run programme in relation to HIV/Aids.
Sophie is currently a Non Executive Director of Big Fat Smile, a Board member of the Shoalhaven Womens Resource Centre and a Director of Silos Estate, her family's award winning tourism business. Sophie's husband migrated from India as a child in the 1980's.
With her range of experiences in private and not for profit businesses, and her legal, governance, and strategic skills, Sophie will support SSI's rapid growth and increasing need for strong commercial, strategic and compliance frameworks.