This page contains up-to-date information on COVID-19 and the impact to Access services. We are monitoring the situation in the weeks and months ahead and will continue to update this page as necessary.

Return to Access

Access has returned to our physical office spaces, which means many of our programs can resume face-to-face operations!

Access has conducted many Workplace Health and Safety risk assessments to ensure it is safe for staff and clients to return to our offices and physical locations.

We are delighted to be back in the office, but as we are required to operate in accordance with Federal and State COVID-19 safe regulations, it is important to note some changes are still in place.

What this means for you:

  • Gateway Officers, caseworkers and staff are continuing to work with their clients and the community using a combination of phone, face to face, and online platforms.
  • If you need support or information, please call 073412 9980 (or your caseworker if you have one), to organise an appointment via one of these communications methods.
  • Due to building and room capacity regulations we must follow, we strongly advise you call ahead, before dropping in to say hello.
  • If you visit any Access facility, you will have your temperature taken before you enter, to ensure you do not have a fever and are possibly carrying COVID-19.
  • Your name, contact number and time of your visit will be recorded.
  • Please ensure you are physically distancing and still remaining 1.5 metres apart inside the building – there are signs and stickers on the ground to remind you of this.
  • Remember to practice good personal hygiene – wash your hands regularly and make use of the hand sanitisation stations we have placed in common areas.
  • Please do not visit Access facilities if you are sick and/or showing any flu symptoms. Call us and we can organise a phone or videoconferencing meeting.

It is our priority to keep everyone safe, at all times.

Access Health Services

Our Health Services across Access and Harmony Place have continued to operate throughout COVID-19 lockdown, with many safeguards still in place.

We are pleased to say all psychology and one-on-one on therapeutical support appointments can return to face-to-face meetings.

We understand in unprecedented times, like those we are facing now, can cause significant amounts of distress and anxiety in vulnerable communities, and trigger traumatic memories.

We offer mental health and counselling services at Harmony Place to support those experiencing distress. Call us on 3412 8282 to see how we can help.

Anyone visiting Harmony Place will need to be temperature checked before entering the building.

Access Employment and Education Services

We know many people have lost their jobs during the COVID-19 pandemic.

If you’re finding it difficult to find new employment, Access can help - particularly if you have a chronic health condition, injury, illness or disability.

Through our Disability Employment Services and Community Employment Services programs, we can provide training, education and one-on-one support to help find the right job for you. Alongside our Health Services and Education and Skill Development teams, we can also support you to overcome any barriers which prevent you from starting or finding work.

If you require assistance, please call us on (07) 3412 8222 or email us at

We have opened up our classrooms again and are still taking new enrolments for up and coming training programs.  We are also still happy to offer online learning or a blend of both classroom and online options. 

Due to building and room capacity regulations we must follow and changes to classroom locations, we recommend you call Aimee Vivian in our Student Services team on 0477 224 585 or email, for information about courses that are running and any other information you have in relation to your study and education needs.


Latest Government news

Here is the latest information about COVID-19 (Coronavirus) from Federal and State governments of Australia:

Federal Government information and advice

Queensland Health official advice and information

Information on easing of restrictions

Information on public gatherings

Coronavirus Health Information Line

Telephone: 1800 020 080 - Call this line if you are seeking information on COVID-19. The line operates 24 hours a day, seven days a week.

Protecting yourself and others

Queensland Health encourages good hygieneself-isolation and social distancing (physical distancing) to minimise the spread of the Coronavirus to help protect yourself and others.

There are a number of visual and video-based resources, like the one above, being generated by the Government, providing easy-to-understand messages on how to stay healthy. They can be shared across various social media platforms and can be found here.

Accessing Centrelink support and local council services

To see what government support is available to you please view the following links:

Information for individuals who receive support from Services Australia – Affected by coronavirus

Financial assistance for individuals and households – Supporting Individuals and Households- Australian Government

Financial assistance for businesses – Supporting Businesses - Australian Government

To check what services or emergency relief your council is providing, please click on the following links:

Logan City Council

Ipswich City Council

Gold Coast City Council

Brisbane City Council

If you're not sure of your local council, click to here to find out.

Welfare, Employment and Housing

During these uncertain times where job and housing security may be impacted by COVID-19 (coronavirus), make sure you are aware of what rights and entitlements you are eligible for:

Fair Work - info on COVID-19 and Australian Workplace Laws

Tenants Union of NSW - Renting and COVID-19 information

Welfare Rights Centre - Legal advice on Centrelink and social security issues over the phone

Economic Justice Australia (peak body for community legal centres) - Fact Sheet what support you can get from Centrelink

Managing your mental health

It is understandable that during this time people may be feeling stressed, anxious and isolated, which makes it harder to take care of your mental health. Beyond Blue and Lifeline have some tips on looking after your mental health during the COVID-19 outbreak. 

We also recognise COVID-19 may create or resurface past traumatic events. There is always someone to listen and support you. 

If you want to talk to someone about your mental health, you can call:

Beyond Blue for 24/7 phone counselling and online chat (open 3pm to 12am).

Lifeline for 24/7 phone counselling and online chat (open 7pm to 12am).

1800 RESPECT for sexual assault, domestic and family violence counselling.

Embrace Multicultural Mental Health for multi-lingual resources, services and information about mental health.

Head to Health for trauma and stressor related disorders

Mensline, a telephone and online counselling service for men (open 24/7).

QLife - LGBTI peer support (open 3 pm to midnight, 7 days a week).

Kids Helpline – call, chat or email service for children.

Headspace - support for young people aged between 12 and 25.

Travel advice

Travelling in Queensland:

To slow the spread of COVID-19, there is currently restricted entry into Queensland. If you must enter Queensland, you will need to apply for an entry pass.

Anyone who arrives in Queensland from another Australian state will be required to self-isolate for 14 days, including returning Queenslanders.

Travelling to Australia:

Australia’s borders are currently closed. Only Australian citizens, Australian permanent residents and New Zealand citizens who usually reside in Australia are permitted to enter the country.

From March 28, 2020 all people entering Australia must undertake compulsory 14-day isolation in a designated facility (for example, a hotel).  

Travelling from Australia:

Australian citizens and permanent residents are restricted from leaving Australia from 25 March 2020.

For more advice on travel to and from Australia, and possible exemptions, visit

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