Status Resolution Support Service (SRSS)
Access holds a state-wide contract for the SRSS program and has additionally established a subcontracting arrangement with the Townsville based settlement organisation, Townsville Migrant Services Group (TMSG).
The SRSS team provides assistance to non-citizens living in Australia awaiting determination of their visa applications. To be eligible for SRSS support, a client must be engaged with the Department of Immigration and Border Protection (DIBP) to resolve their immigration status. On 16 December 2014, the SRSS program replaced the Community Assistance Support (CAS), Asylum Seeker Assistance Scheme (ASAS) and Community Detention (CD) programs at Access. SRSS consists of six bands and each band specialises in supporting clients based on their individual needs.