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Humanitarian Settlement Services (HSS)

The HSS Program is funded by the Department of Social Services (DSS) to assist newly-arrived refugee and humanitarian entrants to rebuild their lives in Australia and fully participate in the social and economic life of the community. Access settles new arrivals across South East Queensland, with a particular focus on the local government areas of Logan City, Ipswich and the Gold Coast.

The HSS team assesses the support needs of each client and provides appropriate settlement support in accordance with the scope and principles of the program. Clients are provided with intensive settlement support for 6-12 months after arrival in Australia.

 Current services include:

  • Welcome reception: on-arrival pick up at the airport, transport to accommodation, orientation to accommodation, facilities and emergency contacts.
  • Case management: registrations with essential services, settlement information and support, and links to essential services.
  • Accommodation support: tenancy training and provision of basic household goods.
  • Orientation program: four-week course familiarising new arrivals to Australian culture and systems, including community services and resources.
  • Volunteer support services.
  • Community development for women arriving on visa subclass 204 (Women at Risk).


“Access is like a family to me, they are so supportive and encouraging” - Kamania Butler; Access Client and Volunteer

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