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Caseworker - SRSS (Band 6)

Position Overview

  • Caseworkers are responsible for implementing and monitoring case plans to a caseload of clients.
  • This includes providing appropriate information and referral, general living skills assistance and developing and maintaining collaborative relationships with referral agencies.
  • Caseworkers may work across various settlement programs.
  • This is a fixed-term contract for 6 months. Any extension will be subject to organisational review prior to the cessation date.

This is a fixed-term contract for 6 months. Any extension will be subject to organisational review prior to the cessation date.

Key Responsibilities

  • Orient clients into their local community and providing information on property safety and management.
  • Provide high quality casework and/ or case co-ordination support to a caseload of clients, consistent with the relevant Policy and Procedure manual and report on progress to the senior caseworkers.
  • Provide appropriate information and referral support, develop and maintain effective relationships with partners, stakeholders and external agencies.
  • Administer client's fortnightly living allowance.
  • Keep accurate and up to date client files and case notes.
  • Complete obligatory reporting requirements to deadlines, including Monthly Reports and Critical Incident Reports.
  • Operate as an active team member including participation in team meetings, working groups, supervision and other forums.
  • Conduct client needs assessment including general and mental health, provide appropriate referrals.
  • Provide support, guidance and supervision to the bi-lingual and bi-cultural staff and volunteers.
  • Attend and participate in client and operational debriefings.
  • Foster and maintain positive relationships with key stakeholders.
  • Supporting clients to achieve positive outcomes.
  • Willingness to work in all ACSL service delivery programs.
  • Other duties as required to meet operational needs.
  • Participate in corporate and community events.

Selection Criteria - Skills & Expertise/ Experience/ Qualifications

To be successful you must possess:

  • Must have Degree or Diploma in Teaching.
  • Teacher registration in QLD or provisional registration.
  • Develop and manage teaching strategies and resources for clients of varying education levels to reflect the appropriate curriculum.
  • Conduct and maintain assessments and assist in the continued development of these assessments.
  • Develop professional and community relationships with those within and external to the HUB environment.
  • Involve teams in reflective discussions to ensure ongoing improvement.
  • Complete and submit records and reports by due dates. 
  • Ensure compliance with the program's Operational Manual.
  • Current Drivers License.
  • Current QLD Paid Blue Card or the ability to obtain one.
  • Rights to work in Australia.


Forward your application addressing the selection criteria in no more than two pages with a current resume to by close of business Friday 23rd June, 2017.


To make an enquiry about this position and joining the Access Team, please message us below.


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